Orders & Shipping

Security Guarantee

None of our customers has reported fraudulent use of a credit or debit card as a result of purchases made with us. We are so confident about the transaction security we offer on our site that we back every purchase with a security guarantee.

1. Our secure-server software encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet

2. In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges or may limit your liability to just £50.00.

3. If your bank or card issuer holds you liable, Amazon.co.uk will cover your liability up to £50.00 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at Amazon.co.uk while using the secure server.

A Few Important Notes: this guarantee only applies to credit or debit card purchases made using Amazon.co.uk's secure server. This guarantee covers a maximum liability of £50.00. In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

Placing your Order

Your order is placed by using our secure website. Your details are guaranteed 100% secure, although if you prefer to enter your credit card details over the phone you can do so during checkout (your other details will be taken via the website, and you will then be prompted to phone in with your credit card number).

For more information on placing your order, please visit our placing your order help page.

Shipping and Delivery

We aim to offer flexible shipping options to ensure you get your items exactly when you want them, at no extra cost. We offer varying rates of shipping for different regions and different items.

We have teamed up with Amazon to provide you the best possible service. More information on shipping costs and times can be seen on the Amazon Shipping Help Page.

Managing Your Order

Our orders are processed by Amazon and as an added benefit you can manage your order via the Amazon.com website. You will be emailed when your order is placed, when it is dispatched and for any other important information. Should you wish to change or cancel your order you can also do this via the Amazon website.

You will not be charged for your order until the items have been shipped.